Terms and Conditions

Last updated: 26 February 2026

1. Purpose

These Terms and Conditions govern the use of the website docuservicesireland.com and the services offered through it. By accessing this website or using our services, you accept these Terms and Conditions in full.

2. Nature of the Service

This website provides a private administrative assistance service for Irish Birth Certificate and Marriage Certificate applications.

We are not affiliated with, endorsed by, or part of the General Register Office, the HSE, or the Irish Government. All official documents are issued exclusively by the relevant government authorities.

3. Conditions of Use

By using this website and our services, you agree to:

• Provide accurate, complete, and truthful information regarding your request.
• Confirm that you have the legal right or a legitimate interest in requesting the service.
• Not provide false, misleading, or fraudulent information.
• Not use the website for data scraping or automated collection.

4. Services Offered

• Review of the information provided by users for completeness and accuracy.
• Guidance and administrative assistance related to publicly available Irish procedures.
• Preparation and support for applications to the relevant authorities.
• Ongoing customer support by email throughout the assistance process.

5. User Responsibilities

The user is responsible for providing accurate information; understanding that if a request cannot be completed due to incorrect information, the service fee remains non-refundable; and acknowledging that this is a private, optional service with an associated service fee.

6. Pricing and Payment

The applicable service fee is clearly displayed on the website before the user confirms their order. Payment is required before we begin the assistance process. We accept major credit and debit cards through our secure payment gateway. All transactions are encrypted.

7. Processing Times

Once we receive your payment, our team aims to review your information and begin providing assistance within 2–5 business days. Processing times for official documents or responses from public authorities depend entirely on the relevant institutions and are outside our control.

8. Refunds

For details on refunds, please refer to our Refund Policy. Due to the administrative nature of our service, once our assistance process has started, the fee is non-refundable.

9. Intellectual Property

All content on this website (text, logos, designs) is the property of the operator and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

The operator shall not be held liable for: outcomes affected by incorrect or incomplete information provided by the user; refusal of any government authority to process a request; delays in government processing or third-party service providers; or loss of documents once handed over to postal or courier services.

11. Data Protection

Your personal data is handled in accordance with the GDPR. Please refer to our Privacy Policy.

12. Modifications

The operator reserves the right to modify these Terms and Conditions at any time. Changes take effect immediately upon publication on the website.

13. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Spanish law. Any disputes shall be resolved in the Courts of Barcelona, Spain. For EU consumers, the Online Dispute Resolution platform is available at: https://ec.europa.eu/consumers/odr

14. Contact